We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular, information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
This website is owned and operated by Brain and Spine Surgery and will be referred to as “We”, “our”, and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“the website”), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
Brain and Spine Surgery (Suite 303, 8 Elizabeth McArthur Drive, Bella Vista)
Current as of: 11th Apr 2025
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
When you register as a patient of our practice, you provide consent for our Neurosurgeon and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information for us to provide you with healthcare services. Our main purpose for collecting, using, holding, and sharing your personal information is to manage your healthcare. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg, staff training).
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, which may contain personal information, are stored as archives for record-keeping and back-up purposes only.
The information we will collect about you includes your:
Names, date of birth, addresses, contact details, next of kin, age, gender, medical history, medications, allergies, adverse events, immunisations, social history, family history, risk factors, healthcare identifiers, health fund details, DVA or pension cards (if relevant), work cover details (including claim IDs and case manager’s details if relevant), and Medicare number (where available) for identification and claiming purposes.
Our practice may collect your personal information in several different ways:
In some circumstances, personal information may also be collected from other sources. Often, this is because it is not practical or reasonable to collect it from you directly. This may include information from:
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
Our practice will use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We will provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified, and the information is stored in the secure IT facility.
Your personal information may be stored at our practice in various forms. We are increasingly aware of our environmental footprint and strive to reduce any information stored in hard copy.
Our practice stores all personal information securely on approved practice management software, which requires two forms of identification before accessing it. The server is managed by a reputable IT company that looks after various specialists and medical clinics in Australia.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges that patients may request access to their medical records. We require you to put this request in writing, and our practice will respond within 30 days. There may be a variable administrative fee for this service. We will inform you regarding this.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to our rooms at [email protected]
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to [email protected] or via posted mail to Suite 303, 8 Elizabeth MacArthur Drive, Bella Vista 2153, 02 90527567. We will endeavour to respond to your concerns within 30 days after conducting an internal review.
We do not collect and store personal information via our practice website.
This policy is reviewed annually and on an as-needed basis.